We arrived to our tent site after the office closed and left early, so didn't get a chance to talk to camp staff. But it was super nice that they posted our site number on the board so we could easily find it. We did get a little lost and went down the RV side first, but nobody yelled at us about it at all. In fact, other campers and residents were very kind and friendly. The pool was very clean, as were the bathrooms. There was some paper on the floor once, but that was campers not cleaning up after themselves -- not bad management. My 10yo was thrilled with the whole thing and looks forward to returning asap!